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GOAT App Account Deletion Request
GOAT App Account Deletion Request
Welcome to the account deletion page for the GOAT app by GOAT. If you wish to delete your account and associated data, please follow the steps below. We respect your privacy and will process your request promptly.
Steps to Request Account Deletion
To delete your GOAT account:
- Open your email client or app.
- Send an email to goat@goatloop.com with the subject line: "GOAT Account Deletion Request".
- In the email body, include:
- Your registered email address (the one used for your GOAT account).
- A brief confirmation that you wish to delete your account and data.
- We will verify your request and confirm deletion via email within 7 business days.
Note: Deletion is permanent and irreversible. You will lose access to your account, progress, and any associated features.
Data That Will Be Deleted
Upon successful deletion of your account, we will permanently delete the following data associated with your GOAT account from our servers (Firebase Auth, Firestore, and Analytics):
- Personal info: Email address, name (if provided), and user ID (UID).
- Health and fitness data: Motion and angle data (e.g., quaternions, norm values, CSV strings of joint angles), GOAT Habit Scores, component points (repetition, calibration, consistency, performance, engagement), and streaks.
- App activity: Session logs (learning sessions, focus sessions, evaluation results including weaknesses, timestamps, and scores).
- Device or other IDs: Any linked device info (e.g., sensor MAC addresses, battery levels) stored in sessions.
- Timestamps and logs: All user-specific timestamps (e.g., creation dates, last login).
Data That May Be Kept
We do not retain any personal data after deletion. However:
- Anonymized analytics: Aggregated, non-identifiable usage data (e.g., from Firebase Analytics) may be retained for app improvement purposes. This does not include any personal identifiers.
- Backup retention: Due to system backups, full deletion may take up to 30 days to propagate across all systems. During this period, your data is not accessible or used.
- Legal requirements: In rare cases, we may retain minimal data if required by law (e.g., for audits), but this will be anonymized and not linked to you.
If you have any questions, contact us at goat@goatloop.com.
For more details, view our Privacy Policy.
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